PLEASE NOTE: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed within 2 business days as we know how important it is to receive your purchase promptly. These do not include delays outside our control.


Tracking your parcel
Once your order has been packed and left our warehouse, you will be emailed a tracking number.

Please check your junk mail as some customers find this email is redirected to this folder.

https://www.rudiebaby.com.au/apps/parcelpanel

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.

Postage Information
When orders are sent, they do not require a signature on delivery. If you are not home, it will be left in a safe place or at your local post office.

Please allow 1-2 days processing time before your parcel is sent. We aim to process orders within the same day of purchase, excluding public holidays.

Logistics are out of our control and there may be delays due to the global pandemic.

Missing parcels
In the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Courier's Investigation Team. These timeframes are out of control & we will do our best to find a solution.

Incorrect Information
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to the sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please contact us at: hello@rudiebaby.com.au.